MAKE A REFERRAL

 Referrals can only be made by local authorities involved with the child or young person. 

Referrals must be made via email to our Placements Manager. If the referral is initially made by phone call, this must be followed up in writing via email together with the referral details and risk assessment, if applicable. 

 Following receipt of a referral, we will conduct an assessment to establish any possible causes for concern based upon information available at the time of referral and to determine whether the setting is suitable.

Mingo Homes will respond within two hours, if not immediately to acknowledge receipt of referral. The consultation process is 4 days. If we are unable to meet the needs, we will advise the reasons why in writing, and the referral will be closed.

Once the young person’s referral has been accepted, all admissions will comply with Mingo Homes’ best practice procedures and we will encourage all professionals to be in attendance for planning meetings. 

 The service user will be introduced to all the other tenants and staff in the building at the nearest possible time before guiding the young person though their hand book and explain the complaints procedure, house rules and tenancy agreement which must be signed and a copy will be returned to the young person. Staff will assist the young person with unpacking and settling in.